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The booking and payment process

The booking process begins together with your email or calls to our offices. You will be assigned a private travel consultant, whose responsibilities include all communication with you, as well as planning and arranging all the details of your tour. Once all of the small print is prescribed, an invoice is going to be issued enabling you to form a deposit confirming your booking.

As soon as a deposit payment reaches our account, our travel consultant will inform you immediately that your adventure is confirmed. Depending on your tour type, we will set a deadline for when your deposit payment needs to be made.

Unless otherwise agreed in writing with our consultant, you must make full payment 14 days before the scheduled departure date. All of our travel packages must be fully pre-paid.

The timing of payments is imperative since these funds are going to be used to cover hotel reservations and other tour-related expenses, which are largely prepaid in Tanzania. If you fail to make timely payments without notifying or arranging with our Company, your booking may be canceled.

A deposit made may also be forfeited according to our cancellation policy.

The transaction-related charges associated with your payments must be covered by you. Wire transfers require you to cover all bank commissions for both sender and receiver. The Mastercard surcharge will range from 3.5 – 5% for all or any payments.

Should your deposit and final payment to our accounts not be complete for any reason, we shall charge you the missing amount upon your arrival in Tanzania.

Our customer support team is here to answer your questions. Ask us anything!
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