Introduction
At East Africa Travel Company, your safety, satisfaction, and peace of mind are our top priorities. We understand that circumstances may arise that necessitate changes to your travel plans, which is why we’ve developed a comprehensive refund policy to ensure that you can book with confidence.
Understanding Our Refund Policy
- Cancellation Period: Our refund policy applies to cancellations made within a specific timeframe before the departure date.
- Cancellation Fee: Depending on the proximity to the departure date, a cancellation fee may apply.
- Refund Eligibility: Refunds are subject to the terms outlined in our refund policy and will be processed accordingly.
- Refund Method: Refunds will be issued using the original payment method used for the booking.
Cancellation Fees
- 4 Weeks Prior to Departure: A 30% cancellation fee will apply if the booking is canceled up to 4 weeks before the departure date.
- 2 Weeks Prior to Departure: A 50% cancellation fee will apply if the booking is canceled between 4 and 2 weeks before the departure date.
- 1 Week Prior to Departure: A 75% cancellation fee will apply if the booking is canceled between 2 and 1 week before the departure date.
- Less Than 1 Week Prior to Departure: A 100% cancellation fee will apply if the booking is canceled less than 1 week before the departure date.
Our Commitment to You
At East Africa Travel Company, we are committed to providing you with exceptional service and ensuring your satisfaction throughout your journey. If for any reason we cancel your trip, we guarantee a 100% refund of all monies paid by the client without any cancellation fees.
If We Cancel Your Trip: In the rare event that East Africa Travel Company cancels your trip, we guarantee a 100% refund of all monies paid by the client without any cancellation fees. Your satisfaction and peace of mind are our utmost concern, and we are committed to providing you with the best possible service.
Safety and Security
- Travel Insurance: We strongly recommend purchasing comprehensive travel insurance to protect against unforeseen circumstances such as trip cancellations, medical emergencies, and travel disruptions.
- Emergency Procedures: In the event of an emergency, our experienced guides are trained to handle a wide range of situations and will prioritize the safety and well-being of our clients at all times.
FAQs (Frequently Asked Questions)
- Can I cancel my booking?
- Yes, bookings can be canceled, but cancellation fees may apply depending on the proximity to the departure date.
- How do I request a refund?
- To request a refund, please contact our customer service team with your booking details and reason for cancellation.
- When will I receive my refund?
- Refunds will be processed within a specified timeframe and issued using the original payment method.
- What if the tour is canceled by East Africa Travel Company?
- If we cancel the tour, we will refund 100% of all monies paid by the client without any cancellation fees.
Conclusion
With East Africa Travel Company, you can book your dream adventure with confidence, knowing that your investment is protected by our transparent and fair refund policy. Whether you’re exploring the savannahs of Tanzania or trekking through the jungles of Uganda, we’re here to ensure that your experience is nothing short of extraordinary.
Refund Policy page linked from Footer.