Booking Policies Overview
Discover our comprehensive guidelines covering payments, cancellations, and traveler responsibilities to ensure smooth and enjoyable East Africa adventures.
What are the key booking policies for East Africa Travel Company?
Discover essential information about our payment terms, cancellation rules, and traveler responsibilities to ensure a smooth safari experience.
How do I secure a custom safari booking?
To confirm your custom safari, a 30% deposit is required with the balance due 60 days before departure.
What is the cancellation policy for Mount Kilimanjaro treks?
Cancellations made 45 days before trek start receive a 50% refund; later cancellations are non-refundable.
Which payment methods are accepted?
We accept major credit cards, bank transfers, and mobile money payments for your convenience.
Are there any traveler responsibilities I should be aware of?
Travelers must carry valid passports, health insurance, and comply with local regulations during excursions.
Can bookings be adjusted due to unforeseen circumstances?
Yes, we offer flexible rescheduling options in case of events like weather disruptions or travel restrictions.
What should I know about day excursion bookings?
Day trips require full payment upon booking and are subject to availability and weather conditions.
Our Commitment to Your Complete Satisfaction
Discover our clear guarantee policy, emphasizing quick resolutions and straightforward refunds to make your experience worry-free and fully satisfying.