Understanding the booking policies of East Africa Travel Company is essential for a smooth and stress-free safari experience. We are committed to transparency and want to ensure you have all the information needed to plan your dream adventure in Tanzania and beyond. These policies outline the terms of your engagement with us, from initial inquiry to the completion of your journey.
To secure your spot on one of our expert-led safaris or Kilimanjaro treks, a formal reservation is required. Our booking policies state that a non-refundable deposit (typically 20-30% of the total trip cost) must be paid at the time of booking. This deposit allows us to secure your accommodations, park permits, and specialized guides, ensuring that every detail of your itinerary is locked in.
The remaining balance of your trip cost is due no later than 60 days prior to your departure date. Failure to make the final payment by the specified deadline may result in the cancellation of your reservation and the forfeiture of your deposit. We accept various payment methods, including bank transfers and major credit cards, as detailed in your personalized invoice.
We understand that plans can change. However, because we pre-pay many of our service providers, our booking policies include specific cancellation fees. Cancellations made more than 90 days before departure may be eligible for a partial refund of the balance (excluding the deposit). Cancellations made within 60 days of departure are typically non-refundable. We strongly recommend that all travelers purchase comprehensive travel insurance to protect against unforeseen circumstances.
While we strive to adhere to the agreed-upon itinerary, East Africa Travel Company reserves the right to make necessary adjustments due to weather conditions, park regulations, or other safety concerns. Our booking policies prioritize your safety and the quality of your experience. Any significant changes will be communicated to you as soon as possible, and we will always provide a comparable alternative.
It is the responsibility of the traveler to ensure they have all necessary travel documents, including a valid passport, visas, and required health certifications (such as Yellow Fever vaccination). Our booking policies also require that you disclose any medical conditions or dietary restrictions at the time of booking so we can make the necessary arrangements for your comfort and safety.
By booking with East Africa Travel Company, you acknowledge that you have read and agreed to these booking policies. We look forward to welcoming you to the wild heart of Africa! For any questions, please contact our team at info@eastafricatravelcompany.com.
In addition to the above, please note that all prices are subject to change until a booking is confirmed. We also reserve the right to refuse a booking at our discretion. Our goal is to provide a safe and enjoyable experience for all our guests, and we appreciate your cooperation in following these guidelines.
For group bookings, special terms may apply. Please inquire with our sales team for more information on group discounts and specific policies for larger parties. We are happy to customize our services to meet the needs of your group and ensure a memorable adventure for everyone involved.
Finally, we encourage all travelers to stay informed about the latest travel advisories and health recommendations for Tanzania. Our team is always available to provide guidance and support as you prepare for your trip. Thank you for choosing East Africa Travel Company for your Tanzanian adventure!